OpenAI and ServiceNow expand partnership across enterprise workflows
OpenAI and ServiceNow expanded their partnership to bring OpenAI models and agents into ServiceNow, and ServiceNow workflows into ChatGPT and Codex. The announcement was published on OpenAI's website on 2026-10-28.
Why it matters
Enterprise customers using ServiceNow may be able to access OpenAI models and agents within existing ServiceNow workflows, and ChatGPT and Codex users may be able to connect to ServiceNow workflows. Builders serving enterprise clients should track how these integrations are made available.
Who should care
Enterprise software builders, ServiceNow integrators and partners, IT service management teams, developers using ChatGPT or Codex
What you can do
Review ServiceNow's developer documentation for the OpenAI integration and check whether your client workflows could use the connector once it is available.